Nabenet

Nabenet’s training packages are customised to each industry and employers’ needs.

Various learning styles will be used to deliver the workshop to enable variety to learning, catering for all learning styles; and allowing integration of skills and knowledge.

Learning material

• support documents/ worksheets / handouts
• workbook / participant guide

Learning activities

• group discussions
• case studies
• individual tasks

The program covers

• conflict management
• dealing with escalating behaviours
• face to face vs. telephone techniques
• cultural diversity
• angry client vs, aggressive client
• asserting limits
• will include role plays, self reflective exercises

Session duration:
Option 1 1-1.5hrs short/sharp sessions dealing with the basics and some short role playing
Option 2 Half day workshops