Occupational Rehabilitation

Advanced RTW Claim Management Training

Overview

This two day training program will provide participants with the knowledge to lower premium, achieve sustainable RTW outcomes, create a positive workplace culture.  It will help participants build on their experience as a RTW Coordinator and excel in RTW & claims management.

Key topics covered

Session 1: Managing complex cases – specialist knowledge of managing complex cases, by exploring suitable duties dilemmas & potential pitfalls when sustainable RTW is not achieved.

Session 2: Strategic case management – learn & develop strategies in case management, looking at IR issues (personal, psychosocial, claim, motivational & medical) and factors influencing claims, including yellow flags.

Session 3: Disputed claims – investigate disputed claims, how to pend & dispute a claim & explore the associated implications involved, including the conciliation process, what to do and how to best manage a WorkCover dispute.

Session 4: Premium – insight to premium, how premium & SCE is calculated, the fundamentals and precisely how an injured worker directly & indirectly affects your premium.

Session 5: Managing complex cases – developing strategic action plans for long term return to work that are not progressing.

Session 6: Options for permanently/partially incapacitated workers – understanding the criteria to be applied in determining strategy & the implications of choice of strategy.

Dates

Please refer to the training calendar for upcoming training sessions.

Bookings and enquiries

Please contact Amanda Ide (amandaide@nabenet.com.au or 03 9981 9888) to make a booking or request further information.

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