Advanced RTW Claim Management Training
This two day training program will provide participants with the knowledge to lower premium, achieve sustainable RTW outcomes, create a positive workplace culture. It will help participants build on their experience as a RTW Coordinator and excel in RTW & claims management.
Key topics covered
Session 1: Managing complex cases – specialist knowledge of managing complex cases, by exploring suitable duties dilemmas & potential pitfalls when sustainable RTW is not achieved.
Session 2: Strategic case management – learn & develop strategies in case management, looking at IR issues (personal, psychosocial, claim, motivational & medical) and factors influencing claims, including yellow flags.
Session 3: Disputed claims – investigate disputed claims, how to pend & dispute a claim & explore the associated implications involved, including the conciliation process, what to do and how to best manage a WorkCover dispute.
Session 4: Premium – insight to premium, how premium & SCE is calculated, the fundamentals and precisely how an injured worker directly & indirectly affects your premium.
Session 5: Managing complex cases – developing strategic action plans for long term return to work that are not progressing.
Session 6: Options for permanently/partially incapacitated workers – understanding the criteria to be applied in determining strategy & the implications of choice of strategy.
Please refer to the training calendar for upcoming training sessions.
Bookings and enquiries
Please contact Amanda Ide (firstname.lastname@example.org or 03 9981 9888) to make a booking or request further information.